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Shipping policy

Shipping Policy

Thank you for shopping with Lemonderma! We’re committed to delivering your skincare products quickly, safely, and with full transparency. This Shipping Policy explains how your order is processed, shipped, and delivered within the United States.

Order Processing Time

  • All orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays).

  • Orders placed after 2:00 PM PST or on weekends/holidays will be processed on the next business day.

  • During high-volume periods (e.g., promotions, holidays), processing may take 3–4 business days.

Shipping Regions

We currently ship to:

  • All 50 U.S. States

  • Hawaii & Alaska

  • U.S. Territories (Puerto Rico, Guam)

  • APO/FPO addresses are supported through USPS.

International shipping will be available soon.

Shipping Methods & Fees

We partner with trusted carriers including USPS, UPS, FedEx, and Amazon Logistics (for certain products).

Standard Shipping

  • Estimated Delivery: 3–6 business days

  • Shipping Fee: $4.99

  • Free Shipping: Orders over $50

Expedited Shipping

  • Estimated Delivery: 2–3 business days

  • Shipping Fee: Calculated at checkout

Express / Overnight Shipping

  • Available in selected states

  • Rates are calculated at checkout depending on distance & carrier availability

Delivery times may vary due to weather, carrier delays, or peak seasons.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with:

  • Tracking number

  • Carrier link

  • Estimated delivery date

Please allow up to 24 hours for tracking information to update after dispatch.

If you have not received tracking details within 3 business days, contact us at support@lemonderma.co.

Shipping Restrictions

  • We do not ship to PO Boxes for expedited/express services. (Standard USPS allowed)

  • Orders with incomplete or incorrect addresses may experience delays or be returned.

    • Additional shipping fees may apply for re-delivery.

  • For customers in U.S. territories, extended delivery times may apply.

Missed Deliveries & Lost Packages

  • If a package is marked as “Delivered” by the carrier but you did not receive it:

    1. Check with neighbors or building/concierge staff.

    2. Contact the carrier directly for detailed GPS delivery confirmation.

    3. Email us at support@lemonderma.co.

We will assist in the investigation, but refunds/replacements can only be issued once the carrier confirms the loss.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery. Include:

  • Your order number

  • Photos of the outer box, products, and damaged areas

We will provide a replacement or refund according to our Return Policy.

Customer Support

We’re here to help!
📧 Email: support@lemonderma.co
🕘 Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

Last updated: June 9, 2025

We’re here to help!
📧 Email: support@lemonderma.co
🕘 Hours: Monday–Friday, 10:00 AM – 6:00 PM (GMT+7)

Last updated: Dec 4, 2025